Last Updated: 01/01/2025
Onswell (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website onswell.me (the “Site”) and use our services.
1. Information We Collect
We collect information in the following ways:
- Information You Provide Directly:
- Account Information: When you create an account, you may provide your name, email address, password, and optionally, your address and phone number.
- Order Information: When you place an order, we collect your shipping address, billing address, payment information (processed by our payment processors, see Section 3), and order details.
- Communications with Us: If you contact us via email, chat, or phone, we may collect information you provide in those communications.
- Marketing Preferences: You may provide us with your preferences for receiving marketing communications from us.
- Reviews and Feedback: If you submit product reviews or other feedback on our Site.
- Information Collected Automatically:
- Device and Usage Information: We may collect information about your device, browser type, IP address, operating system, and browsing behavior on our Site, including pages visited, links clicked, and time spent on pages.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity and preferences. This helps us personalize your experience, analyze site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings (see Section 4).
2. How We Use Your Information
We use your information for the following purposes:
- To Provide and Improve Our Services:
- Processing and fulfilling your orders.
- Managing your account.
- Providing customer support.
- Personalizing your experience on our Site.
- Improving our Site, products, and services.
- Analyzing website usage and trends.
- Communication:
- Sending you order confirmations, shipping updates, and other transactional emails.
- Responding to your inquiries and requests.
- Sending you marketing communications (if you have opted in, see Section 5).
- Legal and Security Purposes:
- Preventing fraud and abuse.
- Complying with applicable laws and regulations.
- Protecting our rights and the rights of others.
3. Sharing Your Information
We may share your information with the following categories of recipients:
- Service Providers: We use third-party service providers to assist us in operating our business, such as:
- Payment Processors: To process payments (e.g., Paypal). Note: You should link to their privacy policies here as well.
- Shipping and Fulfillment Providers: To ship your orders.
- Marketing and Advertising Providers: To assist with marketing and advertising efforts.
- Analytics Providers: To analyze website traffic and user behavior.
- Hosting Providers: To host our website.
- List any other service providers you use that handle personal data.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties with your consent.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Essential Cookies: These are necessary for the basic functioning of our Site, such as enabling you to log in, add items to your cart, and checkout.
- Performance and Analytics Cookies: These cookies help us understand how visitors use our Site, such as which pages are most popular, how long visitors stay on our Site, and where visitors come from. We use this information to improve our Site and services.
- Functionality Cookies: These cookies allow our Site to remember your preferences, such as language preferences and region.
- Advertising/Marketing Cookies: These cookies are used to deliver targeted advertisements and marketing communications based on your interests and browsing behavior. We may use third-party advertising partners who may also set cookies.
Your Cookie Choices:
You can control cookies through your browser settings. Most browsers allow you to:
- See what cookies you’ve got and delete them individually.
- Block third-party cookies.
- Block all cookies.
- Clear all cookies when you close your browser.
Please note that blocking cookies may affect the functionality of our Site.
5. Marketing Communications
With your consent, we may send you marketing emails about new products, promotions, and other updates. You can opt out of receiving marketing emails at any time by:
- Clicking the “unsubscribe” link at the bottom of any marketing email.
- Contacting us directly at [email protected]
- Managing your communication preferences in your account settings (if applicable).
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include ssl and encryption.
However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This generally means we keep your data as long as your account is active or as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request that we correct any inaccurate or incomplete personal information.
- Deletion: The right to request that we delete your personal information under certain circumstances.
- Objection to Processing: The right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction of Processing: The right to request that we restrict the processing of your personal information under certain circumstances.
- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at [email protected]. We may require you to verify your identity before responding to your request.
9. Children’s Privacy
Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information.
10. Links to Other Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically. If we make significant changes, we may provide you with more prominent notice, such as by email or a notice on our Site.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Suite 6197-514 Unit 9, Skyport Drive, West Drayton, Middx, United Kingdom, UB7 0LB